The spirit of service
« Getting closer to take you further » More than just a simple slogan, this is Heppner’s brand signature. We build on close client relations and operational excellence to create value and accompany you everywhere in the world. Service-mindedness is our way of personalizing how we work with and for you in a business context that is still chasing after productivity, mutualization and massification.
That’s the real advantage of Heppner’s management style: responsible customer service contacts who are attentive and involved. Regional directors, agency directors, salespeople — they know each client individually and have free reign to satisfy their needs and the authority to ensure that commitments are respected.
Operational excellence and innovation at the heart of customer satisfaction
Our clients require a company that is capable of responding to their ever changing needs and that guarantees conformity of service. Regular surveys conducted by Heppner allow to measure the level of customer satisfaction and proactively adjust the service offers and operating model.